How to Identify “MyGov Secure Message” Email Scam

As cybercriminals become more sophisticated in their attempts to deceive unsuspecting users, one of the most recent scams to emerge is the “MyGov Secure Message” email scam. This phishing attack targets individuals by posing as a legitimate communication from the government, with the aim of tricking users into sharing personal information or downloading malware. In this comprehensive guide, we will delve into the details of the “MyGov Secure Message” email scam and provide guidance on how to identify and protect yourself from this threat.

Understanding the “MyGov Secure Message” Email Scam

The Purpose of the Scam

The main goal of the “MyGov Secure Message” email scam is to deceive users into thinking they have received an important message from the government. The email typically contains a subject line related to a government service, such as tax refunds or benefits payments, and urges the recipient to take immediate action. By exploiting the trust that individuals place in government communications, cybercriminals aim to trick users into revealing sensitive information or downloading malicious software.

Common Characteristics of the Scam

There are several telltale signs that an email may be part of the “MyGov Secure Message” scam. These include:

  • Sender’s email address: The sender’s email address may appear to be from a government domain, but upon closer inspection, it may contain subtle differences or unusual characters.
  • Generic greetings: The email may begin with a generic greeting, such as “Dear user” or “Dear citizen,” rather than addressing the recipient by their name.
  • Urgent call to action: The email may create a sense of urgency, warning the user that they need to act quickly to avoid negative consequences, such as losing access to benefits or facing penalties.
  • Links or attachments: The email may contain links to fraudulent websites or include attachments that, when clicked or opened, can infect the user’s computer with malware.

How to Identify the Scam

To protect yourself from falling victim to the “MyGov Secure Message” email scam, it is essential to be vigilant and know how to spot the telltale signs of a phishing attempt. Here are some steps to help you identify a suspicious email:

Verify the Sender’s Email Address

One of the first steps in determining the legitimacy of an email is to carefully examine the sender’s email address. While the address may initially appear to be from a government domain, double-check for any discrepancies or unusual characters. For example, an email from the Australian government’s myGov service should end in “,” but a scam email may use a similar-looking but fake domain, such as “”

Check for Generic Greetings

Legitimate government communications will typically address the recipient by their name, rather than using a generic greeting like “Dear user” or “Dear citizen.” If an email begins with a generic greeting, this should raise suspicion and prompt further investigation.

Assess the Urgency of the Message

Scammers often create a sense of urgency in their emails to pressure recipients into taking immediate action without giving them time to think critically about the message’s legitimacy. Be wary of any email that demands urgent action or warns of negative consequences for not complying with the email’s instructions.

Investigate Links and Attachments

Before clicking on any links or opening attachments in an email, hover your mouse over the link to see where it leads. If the link’s destination appears suspicious, do not click on it. Additionally, be cautious of email attachments, especially if they come from an unexpected source or have unusual file extensions. It is always a good idea to scan attachments with antivirus software before opening them.

Protecting Yourself from the Scam

Recommended Antispam tool:

Try MailWasher

Email security is the first line of defense against ransomware viruses. To do this, we recommend that you use MailWasher. MailWasher blocks ransomware viruses coming through spam and phishing, and automatically detects malicious attachments and URLs. In addition, malicious messages can be blocked even before the recipient opens them. Since the main source of the spread of ransomware viruses are infected emails, antispam significantly reduces the risk of a virus appearing on your computer.

Download MailWasher

To minimize the risk of falling victim to the “MyGov Secure Message” email scam or similar phishing attacks, follow these best practices:

Keep Your Antivirus Software Up-to-Date

Ensure that your antivirus software is always updated with the latest definitions to protect your computer from known threats. Regularly scan your computer for malware and viruses, especially if you have recently opened an email attachment or clicked on a suspicious link.

Use Two-Factor Authentication

Enabling two-factor authentication (2FA) on your online accounts adds an extra layer of security, making it more difficult for cybercriminals to gain unauthorized access to your information. Many government services offer 2FA, so take advantage of this feature wherever possible.

Educate Yourself on Phishing Techniques

Stay informed about the latest phishing scams and techniques by regularly reading about cybersecurity and following reputable sources for updates. The more you know about the tactics used by cybercriminals, the better equipped you will be to identify and avoid phishing attempts.

Report Suspicious Emails

If you receive a suspicious email that appears to be part of the “MyGov Secure Message” scam or any other phishing attempt, report it to the appropriate authorities. In Australia, for example, you can report phishing emails to the Australian Cyber Security Centre (ACSC) or Scamwatch. Reporting such incidents helps raise awareness and assists authorities in taking action against cybercriminals.

What to Do If You Fall Victim to the Scam

If you suspect that you have fallen victim to the “MyGov Secure Message” email scam or a similar phishing attack, take the following steps:

Change Your Passwords

If you clicked on a link in a phishing email and entered your password, change your passwords for all accounts immediately. Cybercriminals often sell stolen credentials to other criminal groups, so acting quickly can help minimize the potential damage.

Monitor Your Accounts

Keep a close eye on your bank accounts, credit card statements, and any other accounts that may have been compromised. Report any suspicious activity to your financial institutions immediately.

Contact Government Agencies

If you believe that your personal information has been compromised, contact the relevant government agencies to inform them of the situation. They may be able to provide further guidance and assistance.

Seek Professional Help

If you have opened a malicious attachment or clicked on a fraudulent link, seek professional assistance to remove any malware or viruses from your computer. A reputable antivirus software, such as Combo Cleaner for Mac, can help eliminate any threats and protect your system from future attacks.


The “MyGov Secure Message” email scam is a sophisticated phishing attack that can have serious consequences for unsuspecting victims. By staying informed about the latest scams, being vigilant in identifying suspicious emails, and following best practices for online security, you can greatly reduce the risk of falling victim to this and other phishing attempts. Remember to always exercise caution when opening emails and attachments, especially those from unknown or unexpected sources, and report any suspicious activity to the appropriate authorities.

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