What is Moonshadow ransomware?
Moonshadow is a file-locking virus that asks users to pay money for the encrypted file recovery. Just as other threats of this kind, it aims to encrypt all personal data: videos, pictures, documents, and archives on the target computer. At the same time, virus developers assure that the decryption key is the only way to recover those files. In the end, it’s up to you to believe or not to believe, but let us warn you – no one can guarantee that they will keep their end of the bargain. On the contrary, there is a high risk of being cheated and simply left with nothing. Instead, you may use our guide in order to remove Moonshadow ransomware and decrypt .moonshadow files without spending any money.
As we mentioned earlier, the virus affects data in such a way that you won’t be able to open files until they are decrypted. Within encryption, all infected files are appended with a new extension: .(random-characters)(email@example.com).moonshadow extension. A little later, Moonshadow ransomware displays a pop-up window (Decryption-Guide.HTA) and leaves a TXT file (Decryption-Guide.txt) that urges users to pay a ransom in order to get files back. As usual, cybercriminals offer free decryption of several files to prove that they can really decrypt the victim’s files.
The content of Decryption-Guide.txt:
Your Files Are Has Been Locked
Your Files Has Been Encrypted with cryptography Algorithm
If You Need Your Files And They are Important to You, Dont be shy Send Me an Email
Send Test File + The Key File on Your System (File Exist in C:/ProgramData example : KEY-SE-24r6t523 or RSAKEY.KEY) to Make Sure Your Files Can be Restored
Make an Agreement on Price with me and Pay
Get Decryption Tool + RSA Key AND Instruction For Decryption Process
1- Do Not Rename or Modify The Files (You May loose That file)
2- Do Not Try To Use 3rd Party Apps or Recovery Tools ( if You want to do that make an copy from Files and try on them and Waste Your time )
3-Do not Reinstall Operation System(Windows) You may loose the key File and Loose Your Files
4-Do Not Always Trust to Middle mans and negotiators (some of them are good but some of them agree on 4000usd for example and Asked 10000usd From Client) this Was happened
Your Case ID : –
We strongly recommend not to comply with their requirements because there are no guarantees that you will obtain your files when the transaction happens. On the contrary, there is a high risk of being deceived and simply left with nothing. The only reliable way to solve the problem is to remove Moonshadow ransomware from the system using appropriate software in order to stop the malicious actions of the virus and then restore your data from the backup.
Screenshot of encrypted by Moonshadow virus files:
There are two solutions to remove Moonshadow Ransomware and decrypt your files. The first is to use an automated removal tool. This method is suitable even for inexperienced users since the removal tool can delete all instances of the virus in just a few clicks. The second is to use the Manual Removal Guide. This is a more complex way that requires special computer skills.
How Moonshadow ransomware gets on my computer?
Cybercriminals use various techniques to deliver the virus to the target computer. Ransomware viruses can infiltrate victims’ computers more than in one or two ways, in most cases, a cryptoviral extortion attack is carried out with the help of the following methods:
- This is the most used distribution method. Cybercriminals use fraudulent emails to pose as official organizations or business companies (receipts, winning notifications, confirmation of orders; bank messages, and so on) to lure unsuspecting users into clicking on a malicious attachment – just one click to make your files inaccessible. To mislead the user and make it look like an official email, cybercriminals add an extra symbol to the email address, for example, instead of firstname.lastname@example.org, you may see service[.]@paypal.com or service[_]@paypal.com. That’s why you should always pay attention to received emails and identify the sender to make sure that this is from a Moonshadowed source. Also, the presence of grammatical and typographical errors in the text of the message indicates that this is a fake. If nothing’s wrong, scan the attachment with antivirus software first, and then you can open it. Compliance with all these rules will help you save a lot of nerve, time, and money.
- Hackers use the special toolkit to exploit known vulnerabilities in systems or applications. That’s why you should always make Windows updates on time and keep them up to date. Remember that these updates close the security holes in the system through which the virus can enter your computer. Make sure that your operating system itself is not outdated and is officially supported, for example, Windows XP, Vista, 7 are no longer supported.
- Various dubious web-sources can contain malicious scripts or hyperlinks that can infect your system. Our advice – avoid visiting P2P sites and websites with illegal content (pirated software, movies, music). Use only legitimate services and remember – there’s no free lunch in this world.
- Cybercriminals often abuse the built-in Windows feature – Remote Desktop Protocol to infect the computer with ransomware. That way, they access the target computer remotely and install the virus manually. To avoid infection via RDP, you should set a different from 3389 TCP port and use a more strong password.
|Type of threat||Ransomware, cryptovirus, file-locking virus|
|Ransom Note||Decryption-Guide.txt, Decryption-Guide.HTA|
|Detections|| BitDefender (DeepScan:Generic.Ransom.AmnesiaE.C4A65AD3), ESET-NOD32 (A Variant Of Win32/Filecoder.Ouroboros.E), McAfee (GenericRXMJ-AK!245F85B4E7CE), more detections (VirusTotal)|
|Distribution||Spam email attachments, RDP, pirated software, torrent websites, phishing sites|
In order to completely remove ransomware from your computer, you will need to install an antivirus software. We recommend using SpyHunter
The only effective method to restore files is to copy them from a saved backup. If you don’t have a suitable backup, you may use third-party recovery software such as Stellar Data Recovery
How to remove Moonshadow ransomware?
Try Stellar Data Recovery
Stellar Data Recovery is one of the most effective tools that can recover lost and corrupted files — documents, emails, pictures, videos, audio files, and more — on any Windows device. The powerful scan engine can detect compromised files and finally save them to specified destination. Despite its advancedness, it’s very concise and simple so that even the most inexperienced user can figure it out.
Email security is the first line of defense against ransomware viruses. To do this, we recommend that you use MailWasher. MailWasher blocks ransomware viruses coming through spam and phishing, and automatically detects malicious attachments and URLs. In addition, malicious messages can be blocked even before the recipient opens them. Since the main source of the spread of ransomware viruses are infected emails, antispam significantly reduces the risk of a virus appearing on your computer.
After the virus is completely removed from your system, you can begin the process of restoring your files.
How to decrypt files infected by Moonshadow Ransomware?
Method 1. Restore your files with the help of Recovery Tool
In case your PC has been attacked by ransomware, you may restore your files by using file recovery software. Stellar Data Recovery is one of the most effective tools that can recover lost and corrupted files — documents, emails, pictures, videos, audio files, and more — on any Windows device. The powerful scan engine can detect compromised files and finally save them to specified destination. Despite its advancedness, it’s very concise and simple so that even the most inexperienced user can figure it out.
- Run Stellar Data Recovery.
- Select type of files you want to restore and click Next.
- Select the drive and folder where your files are located and date that you want to restore them from and press Scan.
- Once the scanning process is done, click Recover to restore your files.
- After this, select a destination and click Start Saving to save restored data.
Since new ransomware-type viruses appear almost every day, there is no technical possibility to issue a decryptor for each virus. In this case, the recovery tool comes to the rescue. Despite the fact that this is one of the most effective methods in the absence of a decryptor, this is not 100 percent and not the only way.
Method 2. Restore the system using System Restore
Although the latest versions of Moonshadow Ransomware can remove system restore files, this method may help you partially restore your files. Give it a try and use standard System Restore to revive your data. The entire process is preferably carried out in Safe Mode with Command Prompt:
For Windows XP/Vista/7 users:
Restart your computer and before your system starts – hit F8 several times. This will prevent system from loading and will show Advanced boot options screen. Choose Safe mode with Command Prompt option from the options list using up and down arrows on your keyboard and hit Enter.
For Windows 8/10 users:
- Click the Start button, then select Settings
- Click Update & Security, then select Recovery and click Restart now.
- After your device reboots, go to Troubleshoot > Advanced options >Startup Settings > Restart
- After your PC restarts, you should press F5 key to Enable Safe Mode with Command Prompt.
After the system is loaded in Safe Mode with Command Prompt, do following:
- In the Command Prompt window, type cd restore and hit Enter.
- Then type rstrui.exe and hit Enter again.
- Once a new window shows up, click Next.
- Choose the date before the infection appearance and click Next again
- In the opened pop-up window, click Yes to start system restore.
Method 4. Roll the files back to the previous version
Previous versions can be copies of files and folders created by Windows Backup (if it is active) or copies of files and folders created by System Restore. You can use this feature to restore files and folders that you accidentally modified or deleted, or that were damaged. This feature is available in Windows 7 and later versions.
- Click the encrypted file and choose Properties
- Open the Previous Version tab
- Select the latest version and click Copy
- Click Restore
How to prevent your system from Ransomware?
No one is safe from infection with a virus that secretly encrypts your data. But in order to minimize this risk, you need to follow the rules:
1. Always make Windows updates on time and keep them up to date. Remember that these updates close the security holes in the system through which the virus can enter your computer.
2. The most efficient way to avoid data loss is of course to make a backup of all important data from your computer. It is enough just to synchronize the necessary folders with one of the cloud services, so as not to be afraid to see the text requiring the payment of bitcoins in exchange for a decryption key. It can be a cloud or a remote hard drive on the network. If you store all your files on the Internet, the likelihood of virus infection will be lower. Do not make copies to external hard drives, as this could damage them.
3. Since spam email is the most popular form of spreading ransomware-type viruses, the user should never open email attachments without first having scanned them with antivirus. Just clicking on the link or opening the attachment can damage the operating system (Windows) in a few minutes, damage important data and infect other machines with the virus.
4. All previous methods do not matter if you do not have a reliable antivirus. The presence of anti-virus protection on your computer can prevent all these unpleasant surprises. Anti-virus protection will protect you from malware, money loss, time loss, invasion of your personal life. Now the antivirus protection is so huge that it is difficult to make a choice in favor of one of them. If you have not decided who to give preference to, we suggest you familiarize yourself with our Top 5 Antivirus Software for Windows