What is Rapport?

Rapport (or Trusteer Rapport) is a phony browser add-on that can cause a problem with users’ browsing experience. Though the app is available for download from web-browsers’ store, Rapport mostly spreads by means of “bundling”. Using that way, scammers can distribute malware secretly from users. Once inside, malware amends the browser’s settings to make users visit certain web sites as well as display pop-up advertisements. In addition to this, it’s able to track users’ behavior on the Web and misuse the collected information to display customized ads on webpages users visit or sell it to third parties. Keep in mind that such activities might also put your privacy at risk. You may follow this guide to get rid of browser hijacker and uninstall Rapport Pop Ups from web-browsers.

How Rapport gets on your Mac?

Usually, Rapport appears on users’ Macbooks after users get redirected to rogue sites claiming that an Adobe Flash Player update needs to be installed, and end up installing it. As a result, several pieces of adware, malware and potentially unwanted software, including Document Converter, get installed on their Macs. Other ways for Rapport and other browser hijackers to end up on users’ machines are users installing free software and not opting out of extra programs that are also offered for installation, or users opening files downloaded from shady websites. If that had happened and Rapport took over your browser, you may follow our tutorial to remove Rapport from your Mac.

Recommended Anti-malware tools:

The easiest and modern way of removing hijackers, pop-ups, Trojans, ransomware or other viruses is to use automatic removal tools. See our Anti-malware tools below for further instructions.

Try SpyHunter

SpyHunter is a powerful tool that is able to keep your Windows clean. It would automatically search out and delete all elements related to malware. It is not only the easiest way to eliminate malware but also the safest and most assuring one. The full version of SpyHunter costs $42 (you get 6 months of subscription). By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

Download SpyHunter

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Also, you can try to remove Rapport manually.

Alternative solution. Step 1: Remove Rapport from Mac

Rapport may not have the app associated with it in Applications. However, we recommend you to inspect the list of installed applications and remove unknown or suspicious ones. Look for Rapport or Rapport.app.

Mac OSX:

  1. Open Finder
  2. In the Finder sidebar, click Applications
  3. If you see Uninstall Rapport or Rapport Uninstaller, double-click it and follow instructions
  4. Drag unwanted application Rapport from the Applications folder to the Trash (located on the right side of the Dock)

Learn more about uninstallation of programs in Mac OSX

Step 2: Remove Admin Preferences from Mac

  1. Open System Preferences.
  2. Click on Profiles.
  3. Click on AdminPrefs on the left panel.
  4. Click the minus button below to delete rogue settings.

Step 3: Remove Rapport from browsers

Safari:

  1. Open Safari
  2. Click Safari menu.
  3. Choose Extensions.
  4. Find Rapport or other suspicious extensions.
  5. Click Uninstall button to remove it.

Learn more about removing extensions from Safari.

Google Chrome:

  1. Open Google Chrome
  2. Push Alt + F.
  3. Click Tools.
  4. Choose Extensions.
  5. Find Rapport or other suspicious extensions.
  6. Click the trash can icon to remove it.

Learn more about removing extensions from Chrome.

Mozilla Firefox:

  1. Open Firefox.
  2. Push Shift + Ctrl + A.
  3. Choose Rapport or other suspicious extensions.
  4. Click Disable or Remove button.

Learn more about removing extensions from Firefox.

Step 4: Resetting your browser search and homepage settings

Reset browser setting in Safari:

  1. Open Safari.
  2. Click on the Safari menu.
  3. Choose Reset Safari….
  4. Click Reset button.

Learn more about resetting browser settings in Safari.

Reset browser setting in Google Chrome:

  1. Click the Chrome menu (3 bar button) in the top right corner.
  2. Choose Settings.
  3. Click Show advanced settings.
  4. Go to Reset browser settings section.
  5. Click Reset browser settings.
  6. In the dialog that appears, click Reset.

Learn more about resetting browser settings in Google Chrome.

Reset browser setting in Mozilla Firefox:

  1. Open Mozilla Firefox.
  2. Go to Help.
  3. Go to Troubleshooting information.
  4. Click Reset Firefox… button.

Learn more about resetting browser settings in Mozilla Firefox.

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