What is Scarab-Mail ransomware?

Mail Ransomware is a part of infamous Scarab/Amnesia ransomware family group. Like other versions of this ‘long-playing’ virus, Mail Ransomware locks personal users’ files on the PC/Laptop without any permissions, using the AES algorithm. Typically, it affects files that are most valuable to ordinary users, such as photos, videos, archives, office documents, and so on. Scarab Ransomware targets different users from English-speaking countries and has unique features, that make it possible to classify all versions. Within encryption, each victim gets a unique ID key required for identification by cybercriminals. After this, cybercriminals ask victims to contact them in order to negotiate a buyback price. Nonetheless, we still do not recommend you to pay them money, because no one can ensure that criminals keep their promises. Instead, you may use our guide in order to remove Mail ransomware and decrypt .mail files.

remove Mail ransomware

During the encryption procedure, the virus rename all affected files according to the following template [random characters].[[Help1@Yandex.ru]].mail. For example, myfamily.jpg file will turn into FfdsfwW@r33ffsdFKGNEndsfneofewngn3$FJFNfDFfdsnb.jpg.[[Help1@Yandex.ru]].mail. You can find demands and instructions on how to pay the ransom for the decryption key in HOW TO RESTORE FILES.TXT file virus drops at the desktop. Cybercriminals urge users to contact them via email jes_cir@list.ru or File-Help1@Yandex.ru to know the ransom amount and method of payment. As usual, cybercriminals offer free decryption of several files to prove that they can really decrypt the victim’s files.

Previous versions of Scarab

Scarab Ransomware – .scorpio, .scarab
Scarab-Please – .please
Scarab-Crypto – .crypto
Amnesia – .amnesia, .@decrypt_files2017, .protomolecule@gmx.us or .TRMT
Scarab-XTBL(Oblivion) – .xtbl, .oblivion
Horsia – .horsia@airmail.cc
Scarab-Walker – .JohnnieWalker
Scarab-Osk – .osk
Scarab-Rebus – .rebus
Scarab-DiskDoctor – .diskdoctor
Scarab-Bomber – .bomber, .fastsupport@xmpp.jp or .fastrecovery@xmpp.jp
Scarab Bin – .Bin
Scarab Red – .Red
Scarab Recovery – .Recovery
Scarab Turkish – .[firmabilgileri@bk.ru]
Scarab Barracuda – .Barracuda
Scarab Cybergod – .Cybergod
Scarab-Amnesia – .bruuuuz@yahoo.com
Scarab-Hitler – .Good

Screenshot of Mail files:

remove Mail ransomware

At the last stage of the infection stage, this ransomware may delete all shadow volumes on your computer. After that, you will not be able to carry out the standard procedure for recovering your encrypted data using these shadow volumes. There are two solutions to remove Mail Ransomware and decrypt your files. The first is to use an automated removal tool. This method is suitable even for inexperienced users since the removal tool can delete all instances of the virus in just a few clicks. The second is to use the Manual Removal Guide. This is a more complex way that requires special computer skills.

How Mail ransomware gets on my computer?

Cybercriminals use various techniques to deliver the virus to the target computer. Ransomware viruses can infiltrate victims’ computers more than in one or two ways, in most cases, cryptoviral extortion attack is carried out with the help of the following methods:

How to remove Mail ransomware?

Recommended Solution:

Try SpyHunter

SpyHunter is a powerful tool that is able to keep your Windows clean. It would automatically search out and delete all elements related to malware. It is not only the easiest way to eliminate malware but also the safest and most assuring one. The full version of SpyHunter costs $42 (you get 6 months of subscription). By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

Download SpyHunter

for windows

Try Stellar Data Recovery

Stellar Data Recovery is one of the most effective tools that can recover lost and corrupted files — documents, emails, pictures, videos, audio files, and more — on any Windows device. The powerful scan engine can detect compromised files and finally save them to specified destination. Despite its advancedness, it’s very concise and simple so that even the most inexperienced user can figure it out.

Download Stellar Data Recovery

Try MailWasher

Email security is the first line of defense against ransomware viruses. To do this, we recommend that you use MailWasher. MailWasher blocks ransomware viruses coming through spam and phishing, and automatically detects malicious attachments and URLs. In addition, malicious messages can be blocked even before the recipient opens them. Since the main source of the spread of ransomware viruses are infected emails, antispam significantly reduces the risk of a virus appearing on your computer.

Download MailWasher

After the virus is completely removed from your system, you can already start restoring your files directly.

How to decrypt files infected by Mail Ransomware?

Most regrettably, there is no free decryption tool that will be able to decrypt files encrypted Mail Ransomware. All of the methods listed below do not guarantee full file recovery. Nevertheless, due to the lack of other ways than to pay the ransom, we advise you to perform them, maybe they will help at least partially restore your data.


Method 1. Restore your files with the help of Recovery Tool

Stellar Data RecoveryIn case your PC has been attacked by ransomware, you may restore your files by using file recovery software. Stellar Data Recovery is one of the most effective tools that can recover lost and corrupted files — documents, emails, pictures, videos, audio files, and more — on any Windows device. The powerful scan engine can detect compromised files and finally save them to specified destination. Despite its advancedness, it’s very concise and simple so that even the most inexperienced user can figure it out.

Download Stellar Data Recovery
  1. Run Stellar Data Recovery.
  2. Select type of files you want to restore and click Next.
  3. Stellar Data Recovery

  4. Select the drive and folder where your files are located and date that you want to restore them from and press Scan.
  5. Stellar Data Recovery

  6. Once the scanning process is done, click Recover to restore your files.
  7. Stellar Data Recovery

  8. After this, select a destination and click Start Saving to save restored data.
  9. Stellar Data Recovery

Since new ransomware-type viruses appear almost every day, there is no technical possibility to issue a decryptor for each virus. In this case, the recovery tool comes to the rescue. Despite the fact that this is one of the most effective methods in the absence of a decryptor, this is not 100 percent and not the only way.



Method 2. Restore the system using System Restore

Although the latest versions of Mail Ransomware can remove system restore files, this method may help you partially restore your files. Give it a try and use standard System Restore to revive your data. The entire process is preferably carried out in Safe Mode with Command Prompt:

For Windows XP/Vista/7 users:

Restart your computer and before your system starts – hit F8 several times. This will prevent system from loading and will show Advanced boot options screen. Choose Safe mode with Command Prompt option from the options list using up and down arrows on your keyboard and hit Enter.

safe mode with networking

For Windows 8/10 users:

  1. Click the Start button, then select Settings
  2. Click Update & Security, then select Recovery and click Restart now.
  3. After your device reboots, go to Troubleshoot > Advanced options >Startup Settings > Restart
  4. safe mode with Command Prompt

  5. After your PC restarts, you should press F5 key to Enable Safe Mode with Command Prompt.

After the system is loaded in Safe Mode with Command Prompt, do following:

  1. In the Command Prompt window, type cd restore and hit Enter.
  2. system restore

  3. Then type rstrui.exe and hit Enter again.
  4. system restore

  5. Once a new window shows up, click Next.
  6. system restore

  7. Choose the date before the infection appearance and click Next again
  8. system restore

  9. In the opened pop-up window, click Yes to start system restore.
  10. system restore


Method 4. Roll the files back to the previous version

Previous versions can be copies of files and folders created by Windows Backup (if it is active) or copies of files and folders created by System Restore. You can use this feature to restore files and folders that you accidentally modified or deleted, or that were damaged. This feature is available in Windows 7 and later versions.

windows previous versions

  1. Click the encrypted file and choose Properties
  2. Open the Previous Version tab
  3. Select the latest version and click Copy
  4. Click Restore

How to prevent your system from Ransomware?

No one is safe from infection with a virus that secretly encrypts your data. But in order to minimize this risk, you need to follow the rules:

1. Always make Windows updates on time and keep them up to date. Remember that these updates close the security holes in the system through which the virus can enter your computer.

2. The most efficient way to avoid data loss is of course to make a backup of all important data from your computer. It is enough just to synchronize the necessary folders with one of the cloud services, so as not to be afraid to see the text requiring the payment of bitcoins in exchange for a decryption key. It can be a cloud or a remote hard drive on the network. If you store all your files on the Internet, the likelihood of virus infection will be lower. Do not make copies to external hard drives, as this could damage them.

3. Since spam email is the most popular form of spreading ransomware-type viruses, the user should never open email attachments without first having scanned them with antivirus. Just clicking on the link or opening the attachment can damage the operating system (Windows) in a few minutes, damage important data and infect other machines with the virus.

3. Ransomware-type viruses often crawl into a system using the Remote Desktop Protocol (RDP). RDP is a legitimate and useful feature that allows a user to take control of a remote computer or virtual machine over a network connection. But, at the same time, this is its Achilles’ heel as it’s poorly secured and has many vulnerabilities that can give hackers easy entry into the victim’s computer. In this case, we advise you to set a different from 3389 TCP port and use a more strong password. You can additionally protect yourself from virus penetration through an RDP connection with the help of a reliable firewall such as GlassWire’s Firewall

5. All previous methods do not matter if you do not have a reliable antivirus. The presence of anti-virus protection on your computer can prevent all these unpleasant surprises. Anti-virus will protect you from malware, money loss, time loss, invasion of your personal life. Now the antivirus market is so huge that it is difficult to make a choice in favor of one of them. If you have not decided who to give preference to, we suggest you familiarize yourself with our Top 5 Antivirus Software for Windows

Written by Ilyas J

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