How to uninstall (remove) Nerta (tech support scam)

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What is Nerta?

Nerta is a potentially unwanted program that is a fake technical support (tech support scam). It prompts the user to call a specific number for an unknown purpose. After this, conversation will be interrupted suddenly, and the user gets some trouble. This program comes to your computer in the form of an extension to the browser. Nerta hijacks popular browsers such as Google Chrome, Internet Explorer or Mozilla Firefox. Nerta is an advertising program. After penetration, it can display error message which will constantly interfere with the normal operation. If you find this on your computer, then you need to remove this program immediately.

Nerta Ads

How Nerta gets on your PC?

Penetration of such programs depends largely on the care of users. Most of malware comes bundled with other programs that the user downloads from the free sites. Few are closely watching the installation process, and sometimes do not know that their computer is at risk. Always read the user’s agreement and don’t press “Next” button once. First, make sure that the program is safe. Select advanced installation type. Remember that there are many similar programs in the Internet. Read reviews about the programs, and if your computer is already infected by Nerta, then use the instructions below.

How to remove Nerta from your computer?

To uninstall Nerta remove it from Control Panel, then delete all files and regkeys.

In our view, there are 3 products that potentially have Nerta in their database. You can try to use them for removing Nerta.

Recommended Solution:

WiperSoft is a powerful removal tool. It can remove all instances of newest viruses, similar to Nerta – files, folders, registry keys.

 

Download Wipersoft Antispyware
*Trial version of WiperSoft provides detection of computer viruses for FREE. To remove malware, you have to purchase the full version of Spyhunter.

Alternative Solution:

Norton Antivirus – detects files, registry values and folders of viruses that show the same behavior as Nerta.

 

Download Norton Antivirus
 

You can try both of these products to remove Nerta

Or uninstall Nerta manually.

Step 1: Remove Nerta from Control Panel

Windows XP:

  1. Click Start.
  2. Control Panel.
  3. Then click Add or Remove Programs.
  4. Find Nerta.
  5. Click Uninstall.

Learn more about uninstallation of programs in Windows XP.

Windows 7/Windows Vista:

  1. Click Start.
  2. Then Control Panel.
  3. Click Uninstall a Program.
  4. Find Nerta and click Uninstall.

Learn more about uninstallation of programs in Windows 7.

Windows 8/Windows 8.1:

  1. Open the Menu.
  2. Click Search.
  3. After that click Apps.
  4. Then Control Panel.
  5. Then as in Windows 7, click Uninstall a Program under Programs.
  6. Find Nerta, select it and click Uninstall.

Learn more about uninstallation of programs in Windows 8 (8.1).

Windows 10:

  1. Click on the Start button (or press the Windows key) to open the Start menu, click on the Settings at the top.
  2. Click on App & features on the left menu.
  3. On the right side, locate Nerta and click it, then click on the Uninstall button.
  4. Click on Uninstall to confirm.

Learn more about uninstallation of programs in Windows 10

Note: If you can’t find required program, sort programs by date in Control panel and search for last installed programs.

After that remove Nerta from your browser.

Step 2: Remove Nerta from browsers

Google Chrome:

  1. Open Google Chrome
  2. Push Alt + F.
  3. Click Tools.
  4. Choose Extensions.
  5. Find Nerta.
  6. Click the trash can icon to remove it.

Learn more about removing extensions from Chrome.

Mozilla Firefox:

  1. Open Firefox.
  2. Push Shift + Ctrl + A.
  3. Choose Nerta.
  4. Click Disable or Remove button.

Learn more about removing extensions from Firefox.

Internet Explorer:

  1. Open IE.
  2. Push Alt + T.
  3. Click Manage Add-ons.
  4. Select Toolbars and Extensions.
  5. Click Disable Nerta.
  6. Click More information link in the left-bottom corner.
  7. Click Remove button.
  8. If this button is grayed out – perform alternative steps.

Learn more about removing extensions from IE.

Step 3: Remove following files and folders of Nerta:

Remove following regitry entries:

HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\nrtService,
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\ {0767AA60-4FDF-457C-9D2B-D132747A2416,
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\nerta, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\WINDOWS\CURRENTVERSION\UNINSTALL\nerta,
HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{0767AA60-4FDF-457C-9D2B-D132747A2416}|Path, \nerta

Remove following files:

C:\Program Files (x86)\Stlr\nerta\nerta.exe,
C:\Program Files (x86)\Stlr\nerta\nertacs.exe,
C:\Users\{username}\Desktop\Setup.exe,
C:\Windows\System32\Tasks\nerta,
C:\Users\{username}\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Nerta.lnk,
C:\Program Files (x86)\Stlr\nerta\log.txt,
C:\Program Files (x86)\Stlr\nerta\bto.ico,
C:\Program Files (x86)\Stlr\nerta\Caliburn.Micro.dll,
C:\Program Files (x86)\Stlr\nerta\Caliburn.Micro.pdb,
C:\Program Files (x86)\Stlr\nerta\Caliburn.Micro.xml,
C:\Program Files (x86)\Stlr\nerta\Comparers.dll,
C:\Program Files (x86)\Stlr\nerta\Garlic.dll,
C:\Program Files (x86)\Stlr\nerta\Garlic.pdb,
C:\Program Files (x86)\Stlr\nerta\InstallUtil.InstallLog,
C:\Program Files (x86)\Stlr\nerta\Ionic.Zip.Reduced.dll,
C:\Program Files (x86)\Stlr\nerta\LedControl.dll,
C:\Program Files (x86)\Stlr\nerta\LoggingControl.dll,
C:\Program Files (x86)\Stlr\nerta\Microsoft.Win32.TaskScheduler.dll,
C:\Program Files (x86)\Stlr\nerta\Microsoft.Windows.Shell.dll,
C:\Program Files (x86)\Stlr\nerta\nerta.exe.config,
C:\Program Files (x86)\Stlr\nerta\nertacs.exe.config,
C:\Program Files (x86)\Stlr\nerta\nertacs.InstallLog,
C:\Program Files (x86)\Stlr\nerta\nertacs.InstallState,
C:\Program Files (x86)\Stlr\nerta\nertastarter.exe,
C:\Program Files (x86)\Stlr\nerta\nertastarter.exe.config,
C:\Program Files (x86)\Stlr\nerta\Newtonsoft.Json.dll,
C:\Program Files (x86)\Stlr\nerta\Newtonsoft.Json.xml,
C:\Program Files (x86)\Stlr\nerta\nrtupdates.exe,
C:\Program Files (x86)\Stlr\nerta\nrtupdates.exe.config,
C:\Program Files (x86)\Stlr\nerta\PDSA.Common.dll,
C:\Program Files (x86)\Stlr\nerta\System.Windows.Interactivity.dll,
C:\Program Files (x86)\Stlr\nerta\System.Windows.Interactivity.xml,
C:\Program Files (x86)\Stlr\nerta\testwcf.exe,
C:\Program Files (x86)\Stlr\nerta\testwcf.exe.config,
C:\Program Files (x86)\Stlr\nerta\UrlHistoryLibrary.dll,
C:\Users\{username}\AppData\Roaming\st

Remove following folders

C:\Program Files (x86)\Stlr\nerta,
C:\Program Files (x86)\Stlr

Written by Rami Douafi

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