What is Kangaroo ransomware?

Kangaroo is kind of virus that encrypts everything it can, adds the .missing extension to the names of infected files and creates text files with the requirements of Internet scammers. Its distinguishing feature is the clearly excessive number of such files. A separate instruction is created for each encrypted file. For example, for “1.mp3.missing” appears “1.mp3.Contact_Data_Recovery.txt”, for “2.mp3.missing” appears “2.mp3.Contact_Data_Recovery.txt” and so on. Probably, the ransomware developers provoke in this way to pay for decrypting each individual file.
remove kangaroo
The ransom demand text contains an automatically generated personal identification number email address. Scammers want you to send this identification number to the specified email address. In response, they will send further instructions on how to pay the ransom. We do not recommend you play these games with them. Most likely you will be thrown. Two very simple things need to be done: to clear the system of the virus using the appropriate software (to stop further encryption), then restore your data from the backup copy (unless of course, you have one). If it is not, then this will serve as a good lesson for the future.
Text with a message from virus writers:

Windows has encountered a critical problem and needs your immediate action to recover your data. The system access is locked and all the data have been encrypted to avoid the information be published or misused. You will not be able to access your files and ignoring this message may cause the total loss of the data. We are sorry for the inconvenience.
You need to contact the email below along with your Personal Identification ID to restore the data of your system.
Your Personal Identification ID: /random symbols/
Email: kangarooprotonmail@mail.ru
You will have to order the Unlock-Password and the Kangaroo Decryption Software. All the instructions will be sent to you by email.

At the last stage of the infection stage, this ransomware deletes all shadow volumes on your computer. After that, you will not be able to carry out the standard procedure for recovering your encrypted data using these shadow volumes. There are two solutions to remove Kangaroo Ransomware and decrypt .missing files. The first is to use an automated removal tool. This method is suitable even for inexperienced users since the removal tool can delete all instances of the virus in just a few clicks. The second is to use the Manual Removal Guide. This is a more complex way that requires special computer skills.

How Kangaroo ransomware gets on my computer?

  • Spam attachments and hyperlinks
  • Software vulnerabilities and exploits
  • Malicious sites
  • Backdoors (defects of the algorithm that are intentionally built into it by the developer and allow you to gain unauthorized access to data or remote control of the operating system and the computer as a whole)

In the process of its work, Kangaroo places an executable file with a random name in the% TEMP% folder, modifies the Windows registry, disables the system restore function at boot, and performs all of some other actions. The encryption process itself takes from a few seconds to several minutes. In order to remove Kangaroo Ransomware and decrypt .missing files, as usual, we have 2 options, manual and automatic.

How to remove Kangaroo Ransomware?

First of all, don’t panic. Follow these easy steps below.

1. Start your computer in Safe Mode with networking. To do that, restart your computer before your system starts hit F8 several times. This will prevent system from loading and will show Advanced boot options screen. Choose Safe mode with networking option from the options list using up and down arrows on your keyboard and hit Enter.
2. Log in to the system infected with the Kangaroo Ransomware virus. Launch your Internet browser and download a reliable anti-malware program and start a full system scan. Once the scan is complete, review scan results and remove all entries detected.

Recommended Solution:

Try SpyHunter

SpyHunter is a powerful tool that is able to keep your Windows clean. It would automatically search out and delete all elements related to malware. It is not only the easiest way to eliminate malware but also the safest and most assuring one. The full version of SpyHunter costs $42 (you get 6 months of subscription). By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

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Try SpyHunter for Mac

SpyHunter for Mac fully removes all instances of newest viruses from Mac/MacBook and Safari. Besides, leaner can help to optimize MacOS and free up disk space. Compatible with all versions of MacOS. The free version of SpyHunter for Mac allows you, subject to a 48-hour waiting period, one remediation and removal for results found. The full version of SpyHunter costs $42 (you get 6 months of subscription). By clicking the button, you agree to EULA and Privacy Policy. Downloading will start automatically.

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MacOS versions

You may find more detailed information about antivirus products in our article – Top 5 Antivirus Software for Windows

Restore your files using shadow copies


  1. Download and run Stellar Data Recovery.
  2. Select type of files you want to restore and click Next.
  3. Select the drive and folder where your files are located and date that you want to restore them from and press Scan.
  4. Once the scanning process is done, click Recover to restore your files.
Download Stellar Data Recovery

Step 2: Remove following files and folders of Kangaroo Ransomware:

Related connections or other entries:

No information

Related files:

No information

How to decrypt files infected by Kangaroo Ransomware?

You can try to use manual methods to restore and decrypt your files.

Decrypt files manually

Restore the system using System Restore

system restore

Although the latest versions of Kangaroo Ransomware remove system restore files, this method may help you partially restore your files. Give it a try and use standard System Restore to revive your data.

  1. Initiate the search for ‘system restore
  2. Click on the result
  3. Choose the date before the infection appearance
  4. Follow the on-screen instructions

Roll the files back to the previous version

Previous versions can be copies of files and folders created by Windows Backup (if it is active) or copies of files and folders created by System Restore. You can use this feature to restore files and folders that you accidentally modified or deleted, or that were damaged. This feature is available in Windows 7 and later versions.

windows previous versions

  1. Kangaroot-click the file and choose Properties
  2. Open the Previous Version tab
  3. Select the latest version and click Copy
  4. Click Restore

How to prevent your system from Ransomware?

Make sure your Remote Desktop Protocol (RDP) connection is closed when you don’t use it. Also, we recommend using a strong password for this service. The most efficient way to avoid data lose is of course to make a backup of all important data from your computer.

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